Privacy Policy

Last updated: 28 August 2026

REZ Headlight Restorations ("REZ", "we" or "us") respects your privacy. This policy explains in plain language how we handle personal information when you browse our website, contact us, make a booking, complete a consent form, pay for a service or have your headlights restored.

What information may REZ collect?

We only collect information that is reasonably useful for your enquiry, booking or service. Depending on how you deal with us, this may include:

  • your name, phone number and email address;
  • your suburb, service location or address;
  • vehicle details such as make, model and registration;
  • booking, appointment, deposit and transaction details;
  • questions, messages and other information you send to us;
  • service, inspection and consent records; and
  • photos or videos of your vehicle or headlights where you provide them, or where they are taken as part of the service with the relevant consent.

How do we collect your information?

We usually collect information directly from you when you:

  • make an online booking through the native REZ booking system;
  • complete a native REZ customer service, consent or inspection form;
  • send an enquiry through our website contact form;
  • call, text, email or message REZ;
  • make or complete a payment; or
  • deal with us before, during or after a restoration.

Do I have to provide personal information?

No. You can browse the public REZ website without giving us your name or contact details.

If you want us to respond to an enquiry, reserve an appointment or provide a mobile restoration service, we will need enough information to identify the booking, contact you and attend the correct location. If that information is not provided, we may not be able to complete the enquiry or booking.

Why does REZ use my information?

We use personal information where it is reasonably needed to operate the business and provide the service you requested. This can include:

  • responding to enquiries and checking whether we can assist;
  • creating, confirming, changing or rescheduling appointments;
  • processing deposits and payments;
  • travelling to and providing the booked mobile service;
  • sending booking reminders, service updates and aftercare information;
  • keeping service, transaction and business records;
  • handling questions, concerns, complaints or service-related issues;
  • protecting our website and forms from spam or misuse; and
  • improving our website, booking process and customer experience.

Will REZ use photos or videos of my vehicle for marketing?

Only where the relevant consent has been provided. If you agree to marketing use, approved vehicle or restoration images may be used on the REZ website, social media or other REZ advertising. We follow the choices recorded on your consent form.

If you have a question about how an image is being used, or want to discuss future use, please contact us.

Does REZ sell or share my information?

REZ does not sell or rent customer personal information.

We use a small number of service providers where they are needed to run payments, hosting and communications. These currently include:

  • Stripe for booking deposits and other electronic payments;
  • Hostinger for website, native REZ platform and business-email hosting; and
  • Google if website analytics are enabled.

These providers handle information under their own privacy terms. We may also provide information to professional advisers, service providers or authorities where reasonably necessary to operate the business, resolve a matter or comply with the law.

What happens to my payment details?

Online booking deposits and electronic payments are processed through Stripe. REZ receives the booking and transaction information needed to manage your appointment and payment, but the REZ platform does not receive or store your full card number or card security code.

If you arrange a confirmed cash-only booking, we may still keep the contact, appointment, service and payment record needed to manage that booking.

Does the website use cookies or analytics?

The website can remember simple choices on your device, such as whether you prefer light or dark mode. Stripe may also use cookies or similar technologies when you continue to its secure payment page.

If Google Analytics 4 is enabled, it helps us understand general website activity such as pages viewed, booking-button clicks, approximate location and device or browser information. Analytics may use cookies to distinguish visits and sessions.

REZ does not intentionally send the contents of contact forms, consent forms or payment details to Google Analytics.

Can my information be processed outside Australia?

Yes. Some of the service providers we use operate internationally, so information may be processed or stored outside Australia.

For example, Stripe, Hostinger and Google may use international infrastructure. Their processing locations and practices can change over time, so their own privacy policies provide the most current details.

How long does REZ keep my information?

We keep personal information only for as long as it is reasonably needed for the purpose it was collected or for legitimate business and legal requirements. This may include keeping service history, transaction records and information needed to respond to questions, disputes, tax or accounting requirements.

When information is no longer reasonably needed, we take reasonable steps to delete it, de-identify it or arrange for the relevant service provider to remove it where appropriate.

How is my information protected?

We take reasonable steps to protect the personal information we handle from loss, misuse and unauthorised access. Native booking, consent, inspection and service records are stored within the access-controlled REZ platform, and we use established providers for regulated payments, hosting and email.

No online service can guarantee complete security. Please do not send sensitive information that is not needed for your booking, payment or enquiry.

Can I access, correct or ask REZ to delete my information?

Yes. You can contact us to ask what personal information REZ holds about you, request a correction if something is inaccurate, or ask us to delete information that is no longer needed.

We may need to confirm your identity before providing or changing personal information. In some cases, certain records must be kept for transaction, tax, accounting, dispute or legal reasons. If that applies, we will explain it.

Does REZ use my contact details for marketing?

Booking confirmations, appointment reminders, service messages and aftercare information are used to manage the service you requested.

REZ does not currently use website enquiries or booking details for unrelated bulk email or SMS marketing. If we introduce marketing communications in future, we will handle them in accordance with applicable requirements and provide an appropriate way to opt out.

How do I make a privacy complaint or ask a question?

Please contact REZ first so we can understand and address your concern. We will review privacy questions or complaints and respond within a reasonable time.

Email: bookings@rezheadlights.com.au
Phone: 0433 577 753

If Australian privacy law applies to the matter and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

Will this policy change?

We may update this policy if our services, providers or privacy practices change. The latest version will be published on this page, with the updated date shown at the top.